First & Foremost as your Credit Card is being processed by a Third Party Merchant Moneybookers which is Verisign Secured, we do not get any information about your Credit Cards.Further when you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order. This will used only for the service you have sought and would not be under any circumstances passed on for any other commercial purpose. HongkongFloristshop will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it.

Although we track the total number of visitors to each of sites in an aggregate form to allow us to update an improve our sites, personally identifiable informatio is not extracted in this process. Any cookie technology (where our servers deposit special codes on a visitor's computer) will only be used to track non-personal information such as type of browser,operating system, and domain names to improve our visitor's online experience.

How does HongkongFloristshop protect customer information?

When you place orders it is through a secure server. The secure server software (SSL) encrypts all information you input including your credit card number, before it is sent to us. This makes it unreadable as it travels across the Internet. Furthermore, all of the customer data we collect is protected against unauthorized access.

Will HongkongFloristshop disclose the information it collects to outside parties?

HongkongFloristshop does not sell, trade, or rent your personal information to others. By using our web site, you consent to the collection and use of this information by HongkongFloristshop. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Cancellation of Orders

We will refund the amount paid if the order is cancelled due to the unavailability of items or the item was damaged due to mishandling by our delivery staff. We will not entertain any cancellations once the order is confirmed and submitted by the customer.

Exchange & Refunds

All our products sold in good condition are non-exchangeable and non-refundable. However, if the product was damaged due to mishandling by our delivery staff, we will replace, exchange or refund the product